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Have a question? We’ve got you covered. At Tierra Musa, we believe in making your experience as elegant and seamless as our designs. Below are clear answers about our craftsmanship, sustainability, delivery, and more — everything you need to feel assured about your luxury talisman.
Our talismans (handbags) are crafted from luxurious, sustainable, and repurposed materials. We prioritize environmental responsibility without compromising on quality and elegance.
Our designs merge Latin American cultural heritage with sustainable practices. Each piece is handcrafted by women artisans, using materials that tell a story — your purchase supports craftsmanship, empowerment and sustainability.
To preserve the beauty of your Tierra Musa handbag, avoid exposure to harsh chemicals, direct sunlight for extended periods, and store it in a dust bag when not in use. Clean gently with a soft cloth.
Orders are processed and shipped within 48 hours (2 business days). Once processed, you can expect delivery in 3-5 business days for standard shipping.
We accept returns or exchanges within 30 days of purchase. Items must be unused, unworn, undamaged, and include all original tags and packaging. Refunds are issued to the original form of payment.
Customers are responsible for return shipping unless the return is due to a manufacturing defect or our error. Customized items and final sale products are not eligible for return or exchange.
To start a return or exchange, please contact us at info@tierramusa.com or (502) 524-1880 with your order number.
No, we do not require a signature upon delivery for standard shipping orders. If you’d prefer a signature at delivery, you can request this by contacting our customer service team.
Yes. Shipping insurance is included with every order to protect your package against loss or damage during transit.
Yes. Once your order has been shipped, you will receive a tracking number via email so you can follow its journey.